We are a small company on purpose. The people who answer the phone are the
people who design and build the packs, which means you are not explaining your
installation to a call centre and waiting for it to be escalated to someone who
understands it. That shapes everything below.
- Application sizing
-
Tell us the load, the duty cycle and the environment. We will
specify the pack rather than leave you to work it out from a datasheet —
how many, what voltage, what capacity, and what it will actually do on the
worst day of the year.
- Integration support
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Grid-tie and off-grid on the same hardware. Compatible with
standard inverters and charge controllers, and we will work through the
wiring, the BMS interface and the commissioning with your installer.
- Technical support
-
Direct access to the engineers. Phone and email, 8am–6pm
ET, Monday to Friday. No ticket queue between you and the people who know the
hardware.
- Warranty
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10 years, on a pack designed for thirty. Register the product
after installation and the coverage and serial numbers stay on file, so a claim
does not start with you hunting for paperwork.
- VAR programme
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Reseller and integrator partnerships for installers, system
builders and fleet operators — pricing, technical training and support
for the people specifying us into their own projects.
- Fleet monitoring
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Optional Seti AI monitoring for packs in the field, from a
single site to a whole fleet — live telemetry, alerting and history,
with a free tier that runs on your own hardware.